For Non-Defective Goods:
Material must be in saleable condition.

Proof of purchase or invoice number must be furnished.

A 20% restocking charge will be applied to all returned goods under 15 days. For all goods returned after 15 days but before 30 days, a 30% restocking fee will be applied.

No returns are allowed on any items 30 days past the time of purchase.

Upon receipt of the returned item(s), credit will be issued at purchase price less the restocking charge.

Defective or Problem Goods:

Shop w Mart will determine whether goods should be returned freight prepaid or by call tag.

If desired, replacement goods will be shipped upon receipt after inspection of return goods.

If it is determined that the item was issued by error of the sales agent or service technician, credit will be issued for the full purchase price.

Goods Damaged in Transit:

Keep the item in a safe place until you are contacted by the Customer Care Division with further instructions.

In some cases, the carrier will pick up the damaged item from your home or office; in other cases, you may be asked to drop the item off at the nearest carrier drop-off location for return.

While some cases may take between 48-72 hours to resolve, the Customer Care Division will work to expedite a resolution to the issue to meet your needs.

Regardless of whether the item(s) received are non-defective, defective, or damaged, please contact our Customer Care division at +44-800-060-8004 (toll-free) immediately or write to us at